Conflict Management
By: Mercado, Grace
Instance of: Conflict Management Questionnaire (7-12)
To Print this page: Click Here
For help with printing (margins, paper size, etc): Click Here
Conflict management is knowing how you usually respond to conflict, understanding the reasons behind specific conflicts, and taking steps to resolve conflicts.
1. Understand Natural Response: Do you know what your usual response to conflict is? When responding to a disagreement, do you stay calm? Strategies include explore conflict responses and manage my anger.
2. Understand Context: Do you try to understand others’ points of view during a disagreement? Do you look for reasons why an argument might have started? Strategies include pause and ponder, uncover reasons for the disagreement, seek to understand perspectives, and listen and summarize.
3. Apply Approaches: When in a disagreement, do you think about solutions? When others are arguing, do you help them try to find solutions? Strategies include voice my perspective, plan my response, find a solution, and help others find solutions.
The graph provides average ratings for all items within a component, and the table displays the number of students that selected each rating for individual items. In the table, some items, such as “During a disagreement, I have trouble listening to others’ thoughts and feelings,” are reverse scored. Selecting a rating of “1—Not Very Like Me” means that students are demonstrating conflict management, whereas selecting a rating of “5—Very Like Me” means that they may need to focus on conflict management.
The quiz section shows the correct answer to each knowledge question and the percentage of students that selected the correct answer. Guide students to reflect on the results of this questionnaire and knowledge test to identify ways to continue expanding their learning and practice of conflict management. Resources for teaching conflict management are available at www.cccframework.org.
| NOT Like Me |
VERY Like Me |
|||||||
| Question | Topic | Reversed? | Reverse Corrected Average | #1 Cnt | #2 Cnt | #3 Cnt | #4 Cnt | #5 Cnt |
| 1. I can think of several different ways to deal with a disagreement. | Know Your Usual Response to Conflict | NO | 5 | 0 | 0 | 0 | 0 | 1 |
| 2. I have thought about how I normally respond to conflicts. | Know Your Usual Response to Conflict | NO | 4 | 0 | 0 | 0 | 1 | 0 |
| 3. I feel good about how I handle most conflicts or disagreements. | Know Your Usual Response to Conflict | NO | 4 | 0 | 0 | 0 | 1 | 0 |
| 4. The ways I try to resolve conflicts usually work for me. | Know Your Usual Response to Conflict | NO | 4 | 0 | 0 | 0 | 1 | 0 |
| 5. I respond to different disagreements differently. | Know Your Usual Response to Conflict | NO | 5 | 0 | 0 | 0 | 0 | 1 |
| 6. In an argument, I try to understand the other person's point of view. | Know the Reasons for the Conflict | NO | 5 | 0 | 0 | 0 | 0 | 1 |
| 7. When someone is upset with me, I try to find out why. | Know the Reasons for the Conflict | NO | 5 | 0 | 0 | 0 | 0 | 1 |
| 8. If two friends are arguing, I try to understand both sides of the argument. | Know the Reasons for the Conflict | NO | 5 | 0 | 0 | 0 | 0 | 1 |
| 9. I try to figure out if someone is arguing just because they're in a bad mood. | Know the Reasons for the Conflict | NO | 4 | 0 | 0 | 0 | 1 | 0 |
| 10. Instead of jumping to conclusions, I try to figure out why there's a disagreement. | Know the Reasons for the Conflict | NO | 4 | 0 | 0 | 0 | 1 | 0 |
| 11. I try to understand if a disagreement is caused by a misunderstanding. | Know the Reasons for the Conflict | NO | 5 | 0 | 0 | 0 | 0 | 1 |
| 12. When I'm mad at a friend, I avoid talking to him or her. | Take Steps to Manage the Conflict | YES | 4 | 0 | 1 | 0 | 0 | 0 |
| 13. I try to find win-win solutions to disagreements. | Take Steps to Manage the Conflict | NO | 4 | 0 | 0 | 0 | 1 | 0 |
| 14. When I disagree with someone, I talk about how I feel and listen to them talk about how they feel. | Take Steps to Manage the Conflict | NO | 5 | 0 | 0 | 0 | 0 | 1 |
| 15. When I'm involved in a disagreement, I stop and think about what I should say or do. | Take Steps to Manage the Conflict | NO | 4 | 0 | 0 | 0 | 1 | 0 |
| 16. During a disagreement, I try to find a compromise. | Take Steps to Manage the Conflict | NO | 5 | 0 | 0 | 0 | 0 | 1 |
| 17. If I'm angry with someone, I try to stay calm when we're talking. | Take Steps to Manage the Conflict | NO | 3 | 0 | 0 | 1 | 0 | 0 |
| 18. I try to win every argument, even if I lose friends over it. | Take Steps to Manage the Conflict | YES | 4 | 0 | 1 | 0 | 0 | 0 |
| 19. When I disagree with someone, I try to talk it through with them. | Take Steps to Manage the Conflict | NO | 4 | 0 | 0 | 0 | 1 | 0 |
| 20. When I disagree with someone, I defend my position, but I don't put the other person down in the process. | Take Steps to Manage the Conflict | NO | 5 | 0 | 0 | 0 | 0 | 1 |
| 21. During an argument, I often say things that I later regret. | Take Steps to Manage the Conflict | YES | 5 | 1 | 0 | 0 | 0 | 0 |
| Total Average With Reverse Questions Flipped | 4.4 OR (85%) | |||||||
