2021-2022 WHS Conflict Management PreTest [Student ID: 11272]

Instance of: Conflict Management Knowledge Test (7-12)
Administered By: Gatz, Jennifer
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Grade: 11      Date Taken: 9/24/21

Conflict management is knowing how you usually respond to conflict, understanding the reasons behind specific conflicts, and taking steps to resolve conflicts.

1. Understand Natural Response: Do you know what your usual response to conflict is? When responding to a disagreement, do you stay calm? Strategies include explore conflict responses and manage my anger.

2. Understand Context: Do you try to understand others’ points of view during a disagreement? Do you look for reasons why an argument might have started? Strategies include pause and ponder, uncover reasons for the disagreement, seek to understand perspectives, and listen and summarize.

3. Apply Approaches: When in a disagreement, do you think about solutions? When others are arguing, do you help them try to find solutions? Strategies include voice my perspective, plan my response, find a solution, and help others find solutions.

In the first section, you reflected on your conflict management behaviors. The graph shows your average ratings.

The table shows your response to each item. In the table, some items, such as “During an argument, I often say things I later regret,” are reverse scored. This means that a rating of “1—Not Very Like Me” means that you are demonstrating strong conflict management, whereas selecting a rating of “5—Very Like Me” means that you rated yourself as weak in that area. The color coding for each item shows where your self-ratings fall within the scale of low to high conflict management.

The quiz section shows your current knowledge of conflict management concepts.

QuestionReversed?TopicVERY
like me		54321NOT
like me
1. I can think of several different ways to deal with a disagreement.Understand Natural Response
2. I have thought about how I normally respond to conflicts.Understand Natural Response
3. I feel good about how I handle most conflicts or disagreements.Understand Natural Response
4. The ways I try to resolve conflicts usually work for me.Understand Natural Response
5. I respond to different disagreements differently.Understand Natural Response
6. In an argument, I try to understand the other person`s point of view.Understand Natural Response
7. When someone is upset with me, I try to find out why.Understand Natural Response
8. If two friends are arguing, I try to understand both sides of the argument.Understand Context
9. I try to figure out if someone is arguing just because they`re in a bad mood.Understand Context
10. Instead of jumping to conclusions, I try to figure out why there`s a disagreement.Understand Context
11. I try to understand if a disagreement is caused by a misunderstanding.Understand Context
12. When I`m mad at a friend, I avoid talking to them.YESUnderstand Context
13. I try to find win-win solutions to disagreements.Understand Context
14. When I disagree with someone, I talk about how I feel and listen to them talk about how they feel.Apply Approaches
15. When I`m involved in a disagreement, I stop and think about what I should say or do.Apply Approaches
16. During a disagreement I try to find a compromise.Apply Approaches
17. If I`m angry with someone, I try to stay calm when we`re talking.Apply Approaches
18. I try to win every argument, even if I lose friends over it.YESApply Approaches
19. When I disagree with someone, I try to talk it through with them.Apply Approaches
20. When I disagree with someone, I defend my position, but I don`t put the other person down in the process.Apply Approaches
21. During an argument, I often say things that I later regret.YESApply Approaches

Quiz Section

QuestionCorrect AnswerWere You Correct?
22. Choose the best definition of conflict managementCYES
23. Conflict management is an interpersonal skill, which means, it isCYES
24. Which of the following is NOT true?AYES
25. Research shows that being able to manage conflicts effectively has many benefits such as:AYES
26. Negotiation includes all of the following steps EXCEPT:AYES
27. Which best describes the role of a mediator?BYES
28. You have a lot of homework to do, but your best friend is messaging you about a disagreement that took place at school earlier in the day. You apologize and move on so that you can get your homework done.AccommodatingNO
29. You started a new job over the summer, but do not get along with one of the other employees, so you schedule your shifts around when your co-worker is not working.AvoidingNO
30. On a planning committee, one person wants a Hawaiian-themed dance but you want a costume party. Together you decide on a costume party with Hawaiian decorations.CompromisingNO
31. You are babysitting a younger sister and she refuses to get her homework done, so you threaten that you will tell your parents if she does not work on the homework.CompetingYES
32. On a planning committee, one person wants a Hawaiian-themed dance but you want a costume party. You play rock-paper-scissors to decide.CompromisingNO
33. You want to watch an action movie but your friend wants a comedy, so together you find an action comedy to watch.CollaboratingNO
34. Your sibling lost her basketball game and has been picking fights with you all day, so you let her take it out on you since you know she has had a difficult day.AccommodatingNO
35. You got into a huge fight with your best friend at lunch, but do not have the time to deal with the situation right now because you are studying for an upcoming exam, so you decide to think about it later.AvoidingNO
36. You are working on a group project and cannot agree on a topic but have to decide by the end of class, so you agree on your classmate`s choice since a decision needed to be made quickly.AccommodatingNO
37. Your best friend will not respond to your texts or phone calls, so you ask him if you did anything wrong. After hearing his perspective, you apologize for your wrongdoing, but ask that he can communicate problems with you in the future.CollaboratingNO
38. You and your friend are trying to decide on a television show, and you say, `Whatever you want to watch is fine by me.`AccommodatingNO
39. Your friends all want to play soccer, but you would rather play basketball. You tell them that you won`t play unless they play basketball.CompetingNO
40. You know your friend wants to talk about feelings, so you don`t respond to her texts or calls.AvoidingNO
41. Your sibling lost their basketball game and has been picking fights with you all day, so you leave your house to go over to a friend`s house for the evening.AvoidingNO
42. Conflicts happen infrequently and can typically be avoided.FalseYES
43. Conflict happens regularly and is a natural part of life.TrueYES
44. Conflict management can be learned; it isn`t something that just comes naturally to most people.TrueYES
45. Each conflict management style is appropriate in certain situations, so it is important to evaluate each conflict to determine which style is most likely to lead to the best outcome.TrueYES
Multiple Choice Score:11/2445.8%