Twitchell Surveys [Student ID: 2]

Instance of: Conflict Management Questionnaire (7-12)
Administered By: Twitchell, Shelly
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Grade: 12      Date Taken: 1/26/18

Conflict management is knowing how you usually respond to conflict, understanding the reasons behind specific conflicts, and taking steps to resolve conflicts.

1. Understand Natural Response: Do you know what your usual response to conflict is? When responding to a disagreement, do you stay calm? Strategies include explore conflict responses and manage my anger.

2. Understand Context: Do you try to understand others’ points of view during a disagreement? Do you look for reasons why an argument might have started? Strategies include pause and ponder, uncover reasons for the disagreement, seek to understand perspectives, and listen and summarize.

3. Apply Approaches: When in a disagreement, do you think about solutions? When others are arguing, do you help them try to find solutions? Strategies include voice my perspective, plan my response, find a solution, and help others find solutions.

In the first section, you reflected on your conflict management behaviors. The graph shows your average ratings.

The table shows your response to each item. In the table, some items, such as “During a disagreement, I have trouble listening to others’ thoughts and feelings,” are reverse scored. This means that a rating of “1—Not Very Like Me” means that you are demonstrating strong conflict management, whereas selecting a rating of “5—Very Like Me” means that you rated yourself as weak in that area. The color coding for each item shows where your self-ratings fall within the scale of low to high conflict management.

The quiz section shows your current knowledge of conflict management concepts.





QuestionReversed?TopicVERY
like me		54321NOT
like me
1. I can think of several different ways to deal with a disagreement.Know Your Usual Response to Conflict
2. I have thought about how I normally respond to conflicts.Know Your Usual Response to Conflict
3. I feel good about how I handle most conflicts or disagreements.Know Your Usual Response to Conflict
4. The ways I try to resolve conflicts usually work for me.Know Your Usual Response to Conflict
5. I respond to different disagreements differently.Know Your Usual Response to Conflict
6. In an argument, I try to understand the other person's point of view.Know the Reasons for the Conflict
7. When someone is upset with me, I try to find out why.Know the Reasons for the Conflict
8. If two friends are arguing, I try to understand both sides of the argument.Know the Reasons for the Conflict
9. I try to figure out if someone is arguing just because they're in a bad mood.Know the Reasons for the Conflict
10. Instead of jumping to conclusions, I try to figure out why there's a disagreement.Know the Reasons for the Conflict
11. I try to understand if a disagreement is caused by a misunderstanding.Know the Reasons for the Conflict
12. When I'm mad at a friend, I avoid talking to him or her.YESTake Steps to Manage the Conflict
13. I try to find win-win solutions to disagreements. Take Steps to Manage the Conflict
14. When I disagree with someone, I talk about how I feel and listen to them talk about how they feel.Take Steps to Manage the Conflict
15. When I'm involved in a disagreement, I stop and think about what I should say or do.Take Steps to Manage the Conflict
16. During a disagreement, I try to find a compromise.Take Steps to Manage the Conflict
17. If I'm angry with someone, I try to stay calm when we're talking.Take Steps to Manage the Conflict
18. I try to win every argument, even if I lose friends over it.YESTake Steps to Manage the Conflict
19. When I disagree with someone, I try to talk it through with them.Take Steps to Manage the Conflict
20. When I disagree with someone, I defend my position, but I don't put the other person down in the process.Take Steps to Manage the Conflict
21. During an argument, I often say things that I later regret.YESTake Steps to Manage the Conflict